Join our team

Job Title: Client Success Manager
Location: Remote (Canada only)
Start Date: ASAP

About the Role:
We’re looking for a highly organized and people-savvy Client Success Manager to keep projects moving, clients informed, and the team aligned. This is an operations-meets-communication role—perfect for someone who thrives in ClickUp, Dubsado, and Slack, and knows how to turn complex updates into clear, confident client comms.

You’ll be the bridge between our internal team and our clients, ensuring deliverables are met, systems run smoothly, and relationships stay strong.

Key Responsibilities:

  • Own the day-to-day project flow in ClickUp—from task creation to deadline tracking

  • Use Dubsado to manage client workflows, status changes, and automated touchpoints

  • Communicate with clients via email in a way that’s friendly, clear, and proactive

  • Review ad reports, performance metrics, and client deliverables, and summarize them in simple language

  • Keep clients informed of project timelines, progress, and any pivots or delays

  • Be a calm, confident point of contact who brings clarity—not confusion

Must-Have Experience:

  • 2+ years managing client communications and operations in a digital agency or online business

  • Proven experience using ClickUp, Dubsado, and Slack with confidence

  • Able to manage multiple moving parts without dropping balls

  • Strong understanding of marketing or advertising deliverables (ads, performance reports, etc.)

  • Comfortable interpreting data and performance insights (we’ll teach the ad stuff if needed)

  • Canadian resident and available during EST working hours

What It’s Like Working With Us:
We hire experts and give them space to lead. You’ll have autonomy over your tasks, flexibility in your schedule, and full trust to run your lane. We work independently but collaborate when it counts. Deadlines and communication matter, but how you get there is up to you. Clear systems, no micromanaging, and a great team culture where people actually like each other.

Compensation:
$25–$45/hour based on experience
Estimated 3-5 hours/week to start, with potential to grow

To Apply:
Send a short intro and tell us why you’d be a great fit to Britt Holmes at britt@brittholmes.com.

Only those selected for an interview will be contacted.